At Body Alchemy, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as flight delays, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
Cancellation Policy
The total amount of the services scheduled will be charged in full for clients who “no-show” or fail to cancel their reservation within a 24-hour time period. If you need to make a change to the reservation on the day of the service, such as moving the appointment time, a fee may be applied due to limited availability. If you are booking your massage within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the appointment.
Late Arrival Policy
As a courtesy to our other guests and staff, appointments will be automatically canceled 20 minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments.
Sexual Misconduct
Sexual misconduct is forbidden. Client should understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the appointment.